Careers
Supporter Care Officer
Location: North Sydney
Job posted: 7 May 2025
Applications close: 28 May 2025
Preview blurb:
Bring your passion and skills to help empower marginalised communities overseas. Join our small and friendly team in North Sydney.
Supporter Care Officer
- Part-time 23-hour role with flexible hours and convenient North Sydney office
- Become a valued member of our small and friendly team
- Opportunity to join a growing international aid and development organisation
About Jesuit Mission
Jesuit Mission is the international development organisation of the Australian Jesuits. Founded in 1951, Jesuit Mission partners with Jesuit networks overseas to deliver community-led, sustainable programs that cultivate resilience and self-reliance for vulnerable communities, primarily in India and Southeast Asia.
About the role
Become a key member of our fundraising and engagement team by delivering excellent customer service to our wonderful supporters and ensuring accurate and effective donation processing and data updates.
- Process donations and other supporter transactions using Raiser’s Edge database
- Handle a range of telephone and email enquiries from supporters, providing friendly, quality and prompt customer service
- Issue receipts and acknowledgements to supporters
- Use MS Excel to prepare and cleanse data files ready for importing into database
- Update supporter records and information, proactively manage and maintain data
Essential Criteria
- Previous experience in data-driven, transaction processing or customer service role
- Motivated team player with good people skills, and ability to provide a consistently high level of customer service to supporters
- Strong data entry skills, efficient typing speed and high level of accuracy
- Experience with CRM and databases, and the ability to learn new systems
- Strong MS Excel skills and MS Word skills
- Strong attention to detail and commitment to high quality, timely and accurate output
- Strong written and verbal communication, and interpersonal skills
- Proven ability to prioritise, work to deadlines and juggle tasks within a busy environment
Jesuit Mission is committed to the safeguarding of children and vulnerable adults. We require all applicants to undergo an extensive screening process prior to appointment.
Why join our team?
- A friendly, committed and passionate team, with an inclusive and supportive culture
- Flexible working hours – work 3 days per week, or you can choose to spread 23 hours across 4 or 5 shorter days to fit within school hours
- Convenient office location in North Sydney
- Access to NFP salary packaging
- You’ll be joining an organisation that has been empowering marginalised people overseas for over 70 years, with incredible and lasting impact. Last year, over 530,000 people in 13 countries were directly supported through our programs
How to apply for this role
To apply for the role of Supporter Care Officer, send your resume, a cover letter and written responses to the Essential Criteria to Angela Ford at angela.ford@jesuitmission.org.au.
Closing date is 28 May 2025.
Click here to view the Position Description for Supporter Care Officer.
Volunteer for events (Sydney)
Most of our volunteering opportunities are related to our events. If you can offer your time and skills for events, or even your professional services pro-bono, we would be very grateful.We need volunteers in our North Sydney office to help with the preparation of events (e.g. sorting bric-a-brac and preparing event materials) and on location for the event day itself (e.g. manning market stalls, BBQs or selling raffle tickets).
We also have occasional times during the year where we need other administrative support in our office.Our Sydney events include the Jesuit Mission Bazaar in September, Golf Day in November as well as other supporter events throughout the year. For our current events schedule click here.
Community fundraising
If you're not located in Sydney, or aren't able to help out at our physical events, another way you can get involved is via community fundraising. You could organise your own fundraiser, or participate in a peer to peer walking event like One Foot Raised. For more info click here
